Privacy Policy
Effective Date: [10/07/2025]
At Aurora Nexus (“Aurora Nexus,” “we,” “our,” or “us”), we value your trust and are committed to protecting your privacy. When you engage with our website, services, and messages, we gather, use, store, and disclose your personal information as outlined in this privacy policy. It also outlines your rights to privacy and the decisions you can make with your data.
By accessing our website [auroranexus.io] (the “Site”) or using our services (the “Services”), you agree to the practices described in this Privacy Policy.
1. Who We Are
Aurora Nexus is a real estate virtual assistance company providing professional support services such as virtual admin, sales outreach, marketing, and back-office operations to clients in the real estate.
2. What Information We Collect
We collect both personal and non-personal information through various methods:
a. Personal Information
This includes information you voluntarily provide to us, such as:
- Full name
- Email address
- Phone number
- Company name
- Job title
- Billing or payment details
- Communications and inquiries
b. Automatically Collected Data
When you use our website, we may collect:
- IP address
- Browser type and version
- Device identifiers
- Pages viewed and interaction data
- Geographic location (approximate)
- Cookies and usage logs
c. Third-Party Data
We may also receive data about you from:
- Social media platforms (if you sign in or connect via Google, LinkedIn, etc.)
- Referral programs or business partners
3. How We Use Your Data
We use your data for purposes including:
- Service Delivery: To provide, manage, and improve our virtual assistance services
- Client Support: Responding to your questions, support requests, and inquiries
- Account Management: Creating and maintaining user profiles or business accounts
- Marketing: Sending updates, newsletters, or promotional content (only with your consent)
- Analytics: Understanding how our site is used and improving functionality
- Legal Compliance: Meeting legal and regulatory obligations
4. Sharing and Disclosure of Information
We never sell your personal data. We may share your information with:
- Service Providers: Payment processors, hosting services, CRM platforms, email marketing providers
- Business Partners: When collaborating on co-branded services or joint projects
- Legal Authorities: When mandated by legislation, rules, or court proceedings
- Successors: In the case of an asset sale, merger, or purchase
Contractually, all third-party partners must protect your data.
5. Cookies and Tracking Technologies
We employ tracking techniques, web beacons, and cookies to:
- Maintain session continuity
- Personalize your user experience
- Analyze traffic and performance
- Offer targeted marketing (with your consent)
You can manage or block cookies via your browser settings or visit our [Cookie Policy] for more details.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Client data: Kept for as long as you are a customer, and up to 2 years after termination unless requested otherwise
- Marketing data: Kept until you unsubscribe or opt out
- Payment records: Retained for up to 7 years for compliance
7. International Transfers
If you are located outside Pakistan, your data may be transferred to and processed in countries with different data protection standards. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.
8. Your Rights
Depending on where you live, you might be able to:
- View the personal information we have on file about you
- Request correction of inaccurate or incomplete data
- View the personal information we have on file about you
- Limit or object to how we process your information.
- Request data portability to another service provider
To exercise any of these rights, contact us at privacy@auroranexus.io.
9. Data Security
To prevent unwanted access, disclosure, or destruction of your data, we employ industry-standard security procedures. These include:
- SSL encryption
- Role-based access controls
- Regular security audits
- Secure data storage practices
No digital platform is completely safe, no matter how hard we try. Contact us right away if you think your data has been compromised.
10. Children’s Privacy
Aurora Nexus does not knowingly collect or process personal data from individuals under 16 years of age. If you believe we have collected data from a minor, please contact us and we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy policies of any external websites. We recommend reviewing their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any significant changes will be posted on this page with an updated “Effective Date.” Where legally required, we will also notify users via email or a prominent notice on the site.
13. U.S. Client Data Handling
Aurora Nexus values your privacy. While we operate from Pakistan, we handle U.S. client data with care, using industry-standard tools, data protection practices, and encrypted communication. If you have questions or require a Data Processing Agreement (DPA), please contact us.
Contact Us
If you have any queries, concerns, or requests for data access, please contact:
Your trust is important to us. Thank you for choosing Aurora Nexus.